Refund Policy
Last updated: January 1, 2023
At HumanityUnleashed, we take great pride in the quality of our food and our customer service. Our refund policy is designed to ensure a transparent and fair process for all transactions made through our website humanityunleashed.click.
Cancellation Policy
If you've placed an order by mistake, or if you need to cancel for any reason, you're welcome to do so before our kitchen begins preparing your food. To cancel, please call us directly at +44 20 7946 0958 as soon as possible.
Refund Eligibility
Refunds are typically processed under the following circumstances:
- If you receive a wrong item that does not match your order.
- If the food we deliver is not up to our usual standards of quality.
- If your order was never delivered to your specified location.
We do ask that you verify that any issues with your order are reported within 24 hours of the delivery to be eligible for a refund or a replacement.
Non-Refundable Items
The following are generally not eligible for refunds:
- Orders that have been delivered as requested and are as described on our menu.
- Non-tangible items such as gift cards.
- Any beverage that has been accepted by the customer.
Refund Process
If you find yourself unhappy with your order for any legitimate reason listed above, please contact us immediately. You can reach us at +44 20 7946 0958, and we will instruct you on the next steps. In the case of a refund approval, we will process your refund back to the original method of payment within a certain number of days, which may vary based on your card issuer's policies.
Exchanges (if applicable)
If you receive an incorrect item and need an exchange, we will replace the item without any additional charge. Please call us at +44 20 7946 0958 to arrange for the item exchange.
Gift Cards
If the order that you're dissatisfied with was paid for with a gift card, you'll receive a credit back to your gift card balance.
Shipping
We are located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom and our delivery service covers our local areas. For issues related to delivery, please contact us as soon as the problem is identified.
Contact Us
If you have any questions regarding your order, our refund policy, or any other inquiries, please don't hesitate to get in touch. You can reach our customer service team by phone at +44 20 7946 0958 or through our website at humanityunleashed.click.
At HumanityUnleashed, we strive to ensure every customer is satisfied with their experience. We thank you for your patronage and look forward to serving you in the future.